Introduction

It is a general condition that the Pupil and Parent/Guardian agree to abide by all KS Tuition regulations and policies and be aware of the KS Code of Commitment. Regulations may be revised/ updated from time to time. A full list of documents containing KS Tuition’s relevant regulations and policies is included below, but in particular the pupil and parent/guardian must:follow all KS procedures for submission of homework and observe specified deadlinesabide by KS protocols on academic standards and the avoidance of ‘unfair practice’ including plagiarismrespect all KS property, equipment and learning resourcesfulfil all financial obligations to KS as detailed below in Financial Regulations, Refunds and Transfersrespect KS’s attendance requirements and be aware that failure to do so may have serious implications, including the requirement to retake elements of the course and pay the associated charges.

Payment of Fees

Payment Structure: Only the initial deposit can be paid by credit/debit card. Standing Order is the only method of payment we accept for the balance of fees.KS Tuition Ltd. reserves the right to adjust the course fee(s) due if the tuition fees are amended for any reason. Any adjustments to the total course fee(s) will be included in, or deducted from, the final payment. Clients will be notified of any such adjustments as they occur. KS Tuition Ltd. reserves the right to levy a £25.00 administration charge in all cases of dishonoured cheques or pursual of late payment Overdue payments will attract a five percent late charge. Should the payment schedule not be met at any time and the pupil continues to attend lessons, KS Tuition Ltd. will be entitled to end any agreement to pay by instalments and to demand that all outstanding payments, together with the payment of the remaining balance of the total course fee(s), are paid in full immediately. Non-payment of any instalment may result in the pupil being excluded from further classes. Should a client or their bank either fail to cancel a standing order or cease making payments on the final payment date shown on the standing order, KS Tuition Ltd. will deduct an administration charge of £25.00 from any refund made.

Commencement of Tuition

A pupil may only attend classes once KS Tuition Ltd. has received a non-refundable/non-transferable deposit together with relevant required documents. If Enrolment or Tuition is Terminated In the event of a pupil withdrawing from the course before the course commences, the course fee deposit will be retained and is not transferable. In the event of a pupil withdrawing from the course part way through the course, the course fee deposit will be retained and is not transferable. The balance of fees is calculated to the end of the month of the last attendance by the pupil. If a pupil is withdrawn part way through the month, full payment for that month is charged. Excess fees will be refunded.

Classroom-based courses

All classroom-based course assessments and teaching will take place at one of our centres:

Adverse operation

If exceptional circumstances prevent normal teaching delivery at the tuition centres (as was the case when Covid-19 regulations were in force), classroom-based courses will be delivered via remote working. Sessions may be recorded for training purposes. A switch to normal working will be made when the restrictions ease or when KS Tuition Ltd decides it is appropriate to do so. At this point, remote working will cease for all classroom-based courses. There will be no option to continue remote working once normal working resumes. Pupils will be expected to attend tuition weekly at the tuition centres in the class that was booked at the point of enrolment. KS Tuition Ltd accepts no liability for unforeseen circumstances such as power outages, server down time or the functionality of the website/learning portal.

Remote Learning courses

Sessions may be recorded for training purposes. KS Tuition Ltd accepts no liability for unforeseen circumstances such as power outages, server down time or the functionality of the website/parent portal.

ExamsExams should be completed by the pupil under standard exam conditions without assistance from the parents.

Group Size

Groups are usually between 12-20 pupils.

Pupil Safety

The safety of our pupils is of paramount importance. Pupils should be brought into and collected from the tuition centre reception at the beginning and end of each class. To ensure our pupil’s safety, we ask that pupils do not leave the building unless they are accompanied by a parent/guardian. It is parents’ responsibility to explain this regulation to individual pupils and insist that it is adhered to at all times. KS Tuition Ltd and its staff cannot be held responsible for the safety & welfare of any pupil outside KS Tuition premises. Please also see Health&Safety, Pastoral Care and Safeguarding policies as listed below.

Teaching Delivery

Teaching will be led by qualified and experienced teachers. In addition, each group will be assigned a number of experienced teaching assistants and a floor supervisor, dependent on class size. The assistants will be responsible for routine administration and helping pupils individually whenever required. KS Tuition Ltd. reserves the right to change the advertised class teacher at any time.

Teaching Materials and Learning Resources

All teaching material is provided during the course and is included in the course fee. Parents are responsible for checking the materials upon receipt and any missing materials should be reported to the tuition centre within two weeks. Replacement copies of lost/damaged books must be purchased from tuition centre at the client’s expense. Any material purchased pre-course will not be refunded.

Missed Lessons

If a lesson is cancelled by KS Tuition Ltd., an extra-help session(s) will be arranged to replace it. We do offer the option of an occasional temporary move into an alternative scheduled class in the event of a clash with a special family event or pupil illness. However, this is subject to the discretion of the centre and cannot be used for any other reason. If the pupil cannot be booked into another lesson, he/she may be booked into an individual extra-help session at the discretion of the teacher.

Homework

As part of the overall course structure, pupils are given regular homework to complete. Parents should mark all homework and comment on any significant difficulties a pupil may be having in the homework diary. This can then be addressed by the teacher or the supervisor.

Extra Tuition

If a pupil is having significant problems with specific material, an extra-help session(s) can be authorised by the teacher at no extra cost. However, persistent difficulties are best solved by extra individual tuition with a named assistant. This is normally organised in blocks of five hours, charged at our current rate.

Applications to Schools

It is the responsibility of parents to make applications for entry to various schools but KS Tuition Ltd will provide advice and guidance. It is advisable for parents to visit schools of their choice on appointed open days in the autumn term before the 11+ and common entrance examinations. Advice will be given to parents in the run-up period and at parents’ evenings.

Intellectual Property Rights

Our policy regarding contractual IPR is that we have developed all of the exam materials and they are our IPR and that we destroy all exam papers and do not release them to parents/the public.

Contact Details

All payments, payment queries and administration correspondence/queries should be directed to: KS Tuition Ltd., Tel: 020 3200 6345 (Mon to Fri 9.00am to 2.30pm) Email: admin@kstuition.com

Personal Property

All items of personal property are brought onto KS Tuition Ltd.’s premises entirely at the owner’s risk. KS Tuition Ltd. will not be held responsible nor accept any liability for any loss or damage to any such items, howsoever caused.

KS Tuition QA Documents

KS Tuition Regulations and Policies which relate to students can be found in the following documents:Pupil HandbookPupil Complaints ProceduresHomework Submission PolicyAttendance PolicyHealth and Safety PolicyEqual Opportunities PolicyIT Policy for PupilPastoral Care PolicySafeguarding PolicySchedule of Fees and ChargesFee and Refund Policy

Confidentiality

All information provided by our clients is treated as confidential. With a few exceptions, for example information requested by a court, we will not release information to any other party without your consent.

KS Tuition Ltd. is registered with ICO as per the Data Protection Act 2018.

KS Tuition Ltd reserves the right to amend the above terms and conditions at any time.